Groupon Deals FAQ

Groupon Photoshoot Promo
Kindly view our latest promotion HERE. 

FAQ

Q: How do I book appointment?
A: Email to hello@cloudproductions.sg with:

– Name:

– Contact Number:

– No. of Pax for the Photoshoot:

– Type of Photoshoot (Maternity/Family)

– Ages (if there’s kids):

– Preferred Date:

– Attached Groupon Voucher’s QR Code.

Q: How long do I need to wait for email to be replied?
A: 3 to 72 working hours.

Q: What kind of photoshoot can I book?
A: Family/Kids/Maternity Outdoor photoshoot.

Q: Are pets allowed?
A: Yes.

Q: Will there be props provided?
A: No. Kindly bring your own props.

Q: Is hair & makeup provided?
A: No. You’ll need to source for your own hair & makeup artist.

Q: Do I need to bring my groupon voucher on my photoshoot day?
A: No. We’ll only accept the digital copy with the QR code via email, so you won’t need to bring it along.

Q: Am I able to choose the final photos?
A: No. It’ll be generated by our photography software.

Q: How much additional do I need to pay if I want to buy ALL photos taken?
A: To purchase ALL remaining photos (enhancement included, retouching excluded)
Below 50 Remaining Photos – $180 top up for non-promotion rate.
Above 5o Remaining Photos – $230 top up for non-promotion rate.

Q: What are the Locations choices?
A: Our Location List for you: Bishan Park, Chinese Garden, Toa Payoh Dragon Playground, Toa Payoh Townpark, Bukit Batok Town Park (Little GuiLin), Hort Park, Botanical Garden & Gardens by the Bay. S$80 additional if you would like to photoshoot at other location.

Q: How many photos will be taken per session?
A: It might be vary from 30 to 80, depends on individual photo-shoot time & situation.

Q: What do I get if I select photo-prints option?
A: 5x 4R laboratory photo print (after post-processed & enhancement)

Q: Am I able to choose the final photos to be printed out on my 4R laboratory photo print?
A: Yes, please reply us within a week after we’ve sent over the photos to you. Photo-print redemption will be expired in 2 weeks after final photos has been sent to you.

Q: What are the details/specs for softcopies photo given?
A: Res 2500px, 240dpi. One photo file size is about 0.5 to 3mb (depends on individual).

Q: What if I want a photodisc to keep my photos?
A: Top up of $15 is needed for each additional disc.

Q: It’s my first time doing photoshoot, what should I prepare to get greater photos?
A: View our blogpost “5 Great tips for improving your outdoor photoshoot photos”

Q: Can I postpone?
A: No cancellation or postpone after confirmation of slot.

Q: I’ve booked my appointment but it’s raining, can I postpone?
A: No. The photoshoot will continue under shelter.

Q: What if I’m late on the actual day?
A: We do not encourage late comings, as we’ve photoshoot after photoshoot. If you are late, you will only be able to use the remaining time in your bookings.

Q: What if I forgotten about the appointment, and I didn’t turn up? Am I able to book an appointment another day?
A: No, we can’t refund or provide another photoshoot session for you. Kindly mark down in your calendar after the confirmation email has sent to you.

*Please note that:
– Our Photographers has every rights to use photos taken as portfolio.
– Retouching/adding or removing blemishes from the photos are not included.
– The packages only includes photoshoot & basic editing. It does not include, entry fee to Gardens by the bay flower dome, nor other places of interest entrance fees.  If you are interested to enter those attraction, you’ll need to pay both your entry fee as well as photographer/assistant ones.
– 14 days advanced booking required.
– Any special requests are subject to the sole discretion of Cloud Productions, and additional costs may incurred
– Limit to 1 voucher per person and per session only. Not available to mix with other ongoing promotions
– All softcopies will be sent via email (via webhost) within 2-3 weeks
– Voucher not valid on eve of and on PH (+S$50, for booking on eve of and on PH)
– Not valid with other discounts or promotions
-Voucher is transferrable, non-refundable and non-exchangeable for cash or products/services.

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